Who We Are

Positive Energy Solutions Ltd is the data controller for the personal information we collect and process. This means we are responsible for deciding how your personal information is used and for keeping it safe.

Positive Energy Solutions Ltd is registered in England and Wales under company number 12227878.

We are registered with the Information Commissioner’s Office. Our ICO registration number is ZA559755.

What Personal Information We Collect

We may collect and process personal information that you provide to us when you contact us, request a quote, complete a form, use our remote solar panel survey tool or communicate with us by phone, email, social media or another enquiry channel.

This may include:

• Your name
• Your email address
• Your telephone number
• Your property address or postcode
• Information about your home, business premises, land or property
• Information about your roof, energy usage, energy bills or renewable energy requirements
• Information you provide in enquiry forms, contact forms or additional information boxes
• Records of communications between you and us
• Technical website information such as IP address, browser type, pages visited and cookie preferences, where applicable

Remote Solar Panel Survey Data

When you use our remote solar panel survey tool, we may collect your name, contact details, property address or postcode, map marker or roof location information, and any additional details you choose to provide.

We use this information to review your property, assess whether solar PV panels, battery storage or another renewable energy solution may be suitable, respond to your enquiry and contact you about the next step.

A remote survey is used as a starting point for our review. In some cases, we may need to contact you for more information or arrange an in-person survey before confirming any final design, installation plan or quote.

How We Collect Your Personal Information

We may collect personal information:

• Directly from you when you contact us by phone, email, website form or social media
• When you complete our remote solar panel survey tool
• When you request a quote, survey, call back or further information
• When you become a customer or supplier
• From organisations that introduce you to us, where you have given permission for your details to be shared
• Through website analytics, cookies or similar technologies, where applicable

How We Use Your Personal Information

We use your personal information for the following purposes:

We may also record telephone calls where this is necessary for security, complaint handling, service improvement or staff training. If calls are recorded, we will only keep recordings for as long as necessary.

Who We Share Your Information With

We do not sell your personal information. We may share your information only where necessary and appropriate, including with:

• Our employees, contractors or approved service providers
• Professional advisers such as accountants, insurers or legal advisers
• Installation partners, surveyors or technical specialists where required to respond to your enquiry or deliver our services
• Website, hosting, email, CRM, form, analytics or IT service providers
• Payment, finance or administration providers where relevant
• Regulators, public authorities or law enforcement where required by law

Where we use third-party service providers, we expect them to protect your personal information and only use it for the purposes we have instructed.

Cookies, Website Analytics and Third-Party Tools

Our website may use cookies and similar technologies to help the site work properly, improve performance, understand website usage and support features such as forms, maps, analytics or embedded content.

Some cookies are necessary for the website to function. Other cookies, such as analytics or marketing cookies, may require your consent before they are used.

Our website may use services such as website analytics, Google Maps, embedded reviews, contact forms or other third-party tools. These services may process technical information such as your IP address, browser information, device information or interaction with the website.

How Long We Keep Your Personal Information

We keep personal information only for as long as necessary for the purposes it was collected, including to respond to enquiries, provide services, meet legal obligations, keep business records, resolve disputes or bring or defend legal claims.

The exact retention period may depend on the type of information, the reason it was collected and any legal or regulatory requirements that apply.

Where information is no longer needed, we will delete it, anonymise it or securely store it until deletion is possible.

How We Protect Your Information

We take appropriate steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. This may include technical, organisational and administrative measures designed to keep your information secure.

No website, email system or online service can be guaranteed to be completely secure, but we take reasonable steps to protect the information under our control.

Marketing Communications

We may use your personal information to contact you about relevant products, services, offers or updates where we are permitted to do so.

You can ask us to stop sending marketing communications at any time by contacting us using the details in this policy or by using any unsubscribe option included in a marketing message.

We will not sell your information to third parties for marketing purposes.

Your Privacy Rights

Under data protection law, you have rights over your personal information. These may include the right to:

• Be informed about how we use your personal information
• Access a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information in certain circumstances
• Ask us to restrict how we use your information in certain circumstances
• Object to certain types of processing, including direct marketing
• Withdraw consent where we rely on consent
• Ask for some information to be transferred to you or another organisation, where applicable

To exercise your rights, please contact us using the details below. We may ask you to confirm your identity before responding.

We will usually respond to your request within one month, unless the request is complex or we are permitted by law to extend the response period.

Removing or Updating Your Information

If you would like us to remove, update or correct personal information we hold about you, or if you do not want to receive marketing communications from us, please contact us using the details below.

How to Contact Us About Privacy

If you have any questions about this privacy policy or how we use your personal information, please contact us:

How to Complain

If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office.